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133Q_Win8.1_EU_Recovery, Backup and Troubleshooting Guide 4-487-893-11 (1)

Recovery,

Backup and

Troubleshooting

Guide

See the back side.

Printed in Japan

Introduction

Refresh your computer first if the computer

becomes unstable. If the problem persists,

recover the computer.

Recovering your computer will delete all the

data on the built-in hard disk drive or SSD.

The main settings and personal data on

your computer are retained when you

refresh the computer.

To refresh your computer

Press the ASSIST button while your

computer is off.

The VAIO Care (Rescue Mode) screen

appears.

Select Start troubleshooting (recovery).

Follow the on-screen instructions until

the Choose an option screen appears.

Select Troubleshoot and Refresh your

PC.

For details, refer to the on-screen User

Guide.

Save important data in advance. Copyright

protected data, such as digital broadcast

data or music files organized by digital

media playback apps, may not be available,

even if the data is retained in the same

location after you refresh your computer.

Refer to the help file included with the app

you are using for instructions.

The apps installed at the time of delivery

and installed from Windows Store are

retained, whereas all Desktop apps that you

installed after the purchase will be erased.

Turn off your computer.

Press the ASSIST button to display the

VAIO Care (Rescue Mode) screen and

select Start from media (USB device/

optical disc).

Follow the on-screen instructions until

the VAIO Care (Rescue Mode): VAIO

recovery solutions screen appears.

If the display language selection window

appears, select your desired language

and OK.

Select Start recovery wizard.

Follow the on-screen instructions.

To perform the custom recovery, select

Tools and Start advanced recovery wizard.

If you cannot recover your computer using

the USB flash drive, connect the drive to

another USB port on the computer and try

recovering the computer again.

To recover from the

recovery area

Press the ASSIST button while your

computer is off.

The VAIO Care (Rescue Mode) screen

appears.

Select Start troubleshooting (recovery).

Follow the on-screen instructions until

the Choose an option screen appears.

Select Troubleshoot and VAIO recovery

solutions.

Follow the on-screen instructions until

the VAIO Care (Rescue Mode): VAIO

recovery solutions screen appears.

If the display language selection window

appears, select your desired language

and OK.

Select Start recovery wizard.

Follow the on-screen instructions.

To perform the custom recovery, select

Tools and Start advanced recovery wizard.

To recover from Recovery

Media

If you use Recovery Media (optical discs) on

the model without a built-in optical disc

drive, connect an external optical disc drive

(not supplied) to your computer. If an AC

adapter is supplied with the external optical

disc drive, plug the AC adapter into a power

source.

Insert Recovery Media (optical discs) into

the optical disc drive or connect a USB

flash drive to the USB port on your

computer while the computer is in

Normal mode.

About recovery

What is recovery?

Recovery is the process of restoring the

built-in hard disk drive or SSD back to its

original factory condition. Refresh is the

process of reinstalling the operating system

with the main settings and personal data

retained.

There are two ways to recover your

computer:



From Recovery Media



From the recovery area

The 64 GB or 128 GB SSD equipped models

do not support the refresh function. If you

check the capacity of the SSD, press the

ASSIST button while your computer is off to

display the VAIO Care (Rescue Mode)

screen, and select Start BIOS setup.

When do I have to perform recovery

or refresh?



If your computer has become unstable



If your computer has been infected with

a computer virus



If your computer is experiencing

problems which cannot be solved

through troubleshooting



If you have formatted the C: drive by

mistake

What is a recovery area?

The recovery area on the built-in hard disk

drive or SSD contains data for system and

app recovery. Typically, you cannot modify

or delete data in this area, however, there

are commercially available apps designed

for this purpose.

Why do I have to create Recovery

Media?

Recovery Media are used to restore your

computer back to its original factory

condition. If Windows does not start and

you have deleted the recovery area, you will

need the Recovery Media to perform

recovery. Create the Recovery Media

immediately after the computer is ready for

use.

About backup

What is a backup process?

The backup process creates a backup copy

of your data stored on the built-in hard disk

drive or SSD and saves it to another

location.

Why do I have to back up my data?

Due to unexpected events or computer

viruses, you might lose various data stored

on the built-in hard disk drive or SSD. To

restore the lost data, its backup copy is

needed. It is strongly recommended that

you back up your data regularly.

Creating Recovery Media

You can create Recovery Media using VAIO

Care. For detailed information how to create

the Recovery Media, refer to the on-screen

User Guide. Connect your computer to the

Internet and update the computer using

VAIO Update before creating the Recovery

Media.

You cannot use BD-RE, BD-RE DL,

DVD-RW, DVD+RW, DVD-RAM, CD-R, and

CD-RW media as Recovery Media.

You can use optical discs or a USB flash

drive as Recovery Media.





On the model without a built-in optical

disc drive:

Use a USB flash drive.





On the model with a built-in optical disc

drive:

It is recommended that you use DVD-R

media, because data can be accidently

deleted from a USB flash drive.

The types of media your computer supports,

the number of necessary discs, and the

capacity of the USB flash drive you need will

be displayed during the Recovery Media

creation process.

USB ports that are compliant with the USB

3.0 standard do not support recovery with a

USB flash drive that is compliant with the

USB 3.0 standard. On models without the

USB ports that are compliant with only the

USB 2.0 standard, be sure to create

Recovery Media using the USB flash drive

that is not compliant with the USB 3.0

standard.

When you create Recovery Media, use VAIO

Care. If you create the Recovery Media in

any other way and perform recovery, your

computer may not be restored to its factory

condition. Sony does not guarantee the

compatibility of the computer with such

Recovery Media.

4-487-893-11 (1)

Recovering your computer

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