Sony PEG-NX60 Bedienungsanleitung

© 2002 Sony Corporation4-668-516-11 (1)Personal Entertainment OrganizerPEG-NX70VPEG-NX60Trouble-shootingQ&AYour CLIÉ Handheld does not operate pro

10If you are unable to find out what is wrong or you cannot find the solution, proceed to the next page.All or some website contents are not displayed

11When you cannot solve the problemWhen you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. S

12To avoid problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a backup is recommendedWe recomme

13Your CLIÉ Handheld does not operate properlyTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14B The CLIÉ handheld is placed near the IR port of your computer.Move your CLIÉ handheld away from your computer’s infrared port except when performi

15Your CLIÉ Handheld does not operate properlyThe backlight does not turn on when you adjust the brightness levelB When you are adjusting the brightne

16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About CLIE LauncherYou cannot drag and drop in CLIE Laun

17About CLIE Launcher/You cannot perform a HotSync® operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18Verifying your computerB Is the operating system of your computer compliant?The following are the operating systems that are compliant with your CLI

19You cannot perform a HotSync® operationFor particular problems about HotSync® operation, refer to the following.You cannot start a HotSync® operatio

2Frequently-Asked QuestionsTipYou can also solve the following problems by resetting your Sony CLIÉ™ handheld. b For details on how to reset, refer to

20B There is insufficient memory in your CLIÉ handheld.Delete the unnecessary data and perform the HotSync® operation once again.B Private data is hid

21You cannot perform a HotSync® operationThe Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menuB The Palm™ Desktop for

22B When you have dialed an outside line, select the check box of Dial prefix in your CLIÉ handheld and enter the correct number.B Check whether you c

23You cannot perform a HotSync® operationYou cannot perform an IR HotSync® operationB The IR HotSync® operation cannot be performed for a computer wit

24If you still cannot perform a HotSync® operationIf you have reviewed the items in the troubleshooting list and the HotSync® operation problem persis

25You cannot perform a HotSync® operationCheck that the USB port of your computer is enabledIf you are using a Windows 95 pre-installed computer or ot

26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messageAn error message is displayed repeatedlyB F

27Error messageThe HotSync® operation does not start and the message is displayed on the screenB Move your CLIÉ handheld away from the computer’s infr

28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot input properlyWhen you tap the button or scre

29You cannot input properly/How to operate basic applications (PIM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3You cannot perform a HotSync® operation• Is the HotSync icon displayed in the task tray on the lower right of the screen of your computer?If not di

30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot beam dataAn event created in the Date Book ap

31You cannot beam data/You forget your password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You forget

32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot use “Memory Stick” mediaYou cannot copy/move

33You cannot use “Memory Stick” mediaYou cannot read the data in a “Memory Stick” mediaB Using the installation tool of Palm™ Desktop for CLIÉ softwar

34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot make a backup. . . . . . . . . . . . . . . .

35You cannot make a backup/You cannot transfer data/The peripheraldevices are not recognized/You cannot play music (Audio Player). . . . . . . . . . .

36You cannot play music while other applications are runningB Make sure that Enable background play is checked on the Preferences screen of Audio Play

37You cannot play music (Audio Player)MP3 files cannot be read or cannot be playedB Verify whether the MP3 files are copied in the /PALM/Programs/MSAU

38Connecting to the computerThe CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheldB Set to the music trans

39You cannot play music (Audio Player)Other problemsAfter you connect to the computer, the drive is recognized but the contents cannot be seenB Reconn

4If your problem still persists, then proceed to the next page.Playing music: The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not r

40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Sound Utility/Sound Converter 2“Memory Stick” medi

41About Sound Utility/Sound Converter 2/About movies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About

42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot connect to the InternetMoreover, you cannot r

43You cannot connect to the InternetThe contents of websites cannot be displayed (NetFront)You cannot connect to the Internet just after restoring usi

44Internet connection takes too much time to download the contents of websitesB Connecting to the Internet using another Internet service provider or

45You cannot utilize e-mail (CLIE Mail). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . You cannot utilize

46You cannot synchronize the data of your computer’s E-mail software with that of CLIE Mail and Outlook ExpressB When “Microsoft® Outlook Express” and

47You cannot utilize e-mail (CLIE Mail)Other problemsYou receive mails from Mailer DaemonB Your mail must have not been sent. Check the e-mail address

48Getting HelpDocuments To GoSupport information:http://www.dataviz.com/Sony/(+1) 203-268-0030 (English only)Mon-Fri excluding national holidays09:00

49 The Sony fax-back service provides you with answers to commonly asked questions. You can use this automated service to access a list of available

5Contents of TroubleshootingSymptoms PageYour CLIÉ Handheld does not operate properlyYou cannot turn on your CLIÉ handheld Page 13The screen is not di

For the latest information on support and accessories, check our official Sony CLIÉ Web sitehttp://www.sony.com/clie/

6Contents of Troubleshooting (continued)Symptoms PageThe Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menuPage 21The

7You cannot re-order memos in a list Page 29An event created in the Date Book application cannot be listed in the week viewPage 30The vCard data impor

8You cannot transfer dataYou cannot transfer image files or movie files from your computer to your CLIÉ handheldPage 34The peripheral devices are not

9Contents of Troubleshooting (continued)Symptoms PageAfter you connect to the computer, the drive is recognized but the contents cannot be seenPage 39